Support
Need help with Addi ingredient scans, barcode results, Pro access, account access, feedback, or deletion? Visit addi.kovacssoftware.com or contact us below.
Effective date: 09.07.2026
Who provides support
Addi support is provided by Kovacs Software Solutions. We aim to answer within a few business days, although timing may vary with volume and the nature of the request.
Contact support
For help using the app, email support@kovacssoftware.com.
For business, partnership, legal, or other general inquiries, email info@kovacssoftware.com.
Subscriptions and billing
Purchases and subscriptions are managed by the App Store. Cancel a subscription, change billing details, or request a refund through your Apple account or Apple Support.
We can help with restoring purchases, Pro eligibility, and in-app subscription access. Deleting an account does not cancel an active App Store subscription.
Helpful details to include
- Your device model and iOS version.
- The app version and what you were trying to do.
- An error message or screenshot, if you are comfortable sharing it.
- Whether the issue involves a label scan, Open Food Facts barcode data, feedback, Pro restoration, Apple sign-in, or account deletion.
Legal information
See our Privacy Policy and Terms of Use for information about data handling and use of the app.